Purchase Options Cancellation Policy

Last updated: 19/8/26

1. Subscriptions

1.1 When you purchase a Subscription through our store, you will receive repeat deliveries at the frequency and price you selected during checkout.

1.2 Your payment details will be stored securely by our payment processor. You will be charged for each scheduled delivery unless you cancel, pause or modify your Subscription before the next billing date.

1.3 We will send you a reminder email before each renewal is processed, giving you the opportunity to make changes or cancel.

How to cancel, pause or modify your Subscription:

1.4 You can manage your Subscription at any time by:

• Logging into your account on our Website and using the Subscription management portal; or
• Emailing us at info@shopcaliora.com with your order number and the change you would like to make.

1.5 Cancellation is free of charge. There are no cancellation fees, penalties or minimum commitment periods.

1.6 If you cancel before the next billing date, your cancellation will take effect immediately and you will not be charged for any future deliveries.

1.7 If you cancel after the next billing date has passed and a delivery has already been processed or dispatched, the cancellation will take effect from the following billing cycle. You may return the dispatched delivery in accordance with our Returns and Refund Policy.

1.8 If you wish to pause your Subscription rather than cancel, you can do so through your account portal or by contacting us. Pausing will temporarily stop future deliveries and charges until you choose to resume.

2. Pre-Orders

2.1 When you purchase a pre-order, you are buying a product that is not yet available or in stock. We may collect full or partial payment at checkout and store your payment method, with the remaining payment (if any) charged when the product is fulfilled.

2.2 You can cancel a pre-order that has not yet been fulfilled. If you paid at the time of ordering, we will issue a full refund.

2.3 If the pre-order has already been fulfilled and dispatched, it cannot be cancelled as a pre-order, but you can return it in accordance with our Returns and Refund Policy, including under your 14-day statutory cancellation right.

3. Your Statutory Rights

3.1 Your statutory cancellation rights are not affected by this Policy. As an online consumer in the United Kingdom or Sweden, you have the right to cancel within 14 days of receiving the goods without giving any reason.

3.2 For Subscriptions, this 14-day right applies to each individual delivery.

3.3 For full details on returns and refunds, please refer to our Returns and Refund Policy.

4. Contact Us

4.1 If you have any questions about cancelling, pausing or modifying a Subscription or pre-order, please contact us at:

• Email: info@shopcaliora.com

We aim to respond within 24 hours.